AI & Automation
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Change management lessons: What Gradi Group learned from two very different tech rollouts
One rollout succeeded, one struggled, here’s what staff consultation taught Gradi Group about tech adoption.
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Turning empty tables into revenue: How AI demand tools are reshaping Australian dining
Australian restaurants are increasingly turning to AI-powered pricing platforms to fill quiet trading windows, and a new partnership between EatClub and CommBank could…
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Robots, algorithms and automated espresso: The tech reshaping hospitality in 2026
As hospitality faces mounting operational pressures, automation, AI and robotics are rapidly transforming how Australia’s venues operate, serve and scale.
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How three different restaurants rely on their tech stacks
Tech stacks for restaurants can get overwhelming, from inventory management systems to QR ordering to loyalty and CRM apps.
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Why chefs still choose manual cooking techniques over automation
Industry experts say robots are far from replacing humans in the kitchen, as Tracey Cheung writes.
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Why empathy is hospo’s greatest advantage in the age of AI
A new global study suggests the hospitality industry might be approaching this moment from entirely the wrong angle.
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Inside GYG: What we learned from the CEOs’ open letter to shareholders
In their 2026 half-year letter to shareholders, GYG Co-CEOs Steven Marks and Hilton Brett pulled back the curtain on the business.
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AMEX awards $300k to 20 small restaurants for operational upgrades
AMEX has selected 20 independent restaurants across ANZ to receive grants totalling US$300,000.
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Loaded and The Hospitality Company join forces to boost operator profitability
Two hospitality veterans are teaming up to address a persistent challenge: turning data into dollars.
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AI voice host integrates with OpenTable to capture restaurant bookings 24/7
AI-powered voice host Sadie now integrates with OpenTable, promising to help restaurants never miss a booking.
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