AI & Automation
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AI won’t replace your GM: The human-first case for automation
Hospitality leaders explain why the smartest use of AI is freeing staff, not replacing them.
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me&u launches all-in-one reservations platform to take on global booking giants
The Melbourne company is merging bookings, voice AI and events into one system as DoorDash, Amex and Uber circle the reservations market.
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How AI coaching and leaderboards are changing what happens on the floor
Nowhere to hide: how one startup is turning staff performance into a game, and the numbers venues are seeing because of it.
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Robots shouldn’t replace people. They should set them free
Ravi Nahappan didn’t build Rolo Robotics to automate hospitality. He built it to bring hospitality back.
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The phone call nobody answered: How AI reception is rewriting restaurant roles
Four hospitality leaders reveal how AI reception is quietly freeing restaurant staff from the phone.
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Change management lessons: What Gradi Group learned from two very different tech rollouts
One rollout succeeded, one struggled, here’s what staff consultation taught Gradi Group about tech adoption.
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Turning empty tables into revenue: How AI demand tools are reshaping Australian dining
Australian restaurants are increasingly turning to AI-powered pricing platforms to fill quiet trading windows, and a new partnership between EatClub and CommBank could…
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Robots, algorithms and automated espresso: The tech reshaping hospitality in 2026
As hospitality faces mounting operational pressures, automation, AI and robotics are rapidly transforming how Australia’s venues operate, serve and scale.
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How three different restaurants rely on their tech stacks
Tech stacks for restaurants can get overwhelming, from inventory management systems to QR ordering to loyalty and CRM apps.
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Why chefs still choose manual cooking techniques over automation
Industry experts say robots are far from replacing humans in the kitchen, as Tracey Cheung writes.
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