Editorial
LATEST
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Robots shouldn’t replace people. They should set them free
Ravi Nahappan didn’t build Rolo Robotics to automate hospitality. He built it to bring hospitality back.
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The phone call nobody answered: How AI reception is rewriting restaurant roles
Four hospitality leaders reveal how AI reception is quietly freeing restaurant staff from the phone.
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Behind with…Soo Young Kim from The Meat & Wine Co
Get to know Chef Soo Young Kim, Head Chef and Food Manager, at The Meat & Wine Co.
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Beyond the Resume: How social purpose and untapped talent are solving hospitality’s staffing crisis
Operators struggling to fill positions are finding success by looking beyond traditional candidate pools and keeping staff engaged through community-focused…
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Change management lessons: What Gradi Group learned from two very different tech rollouts
One rollout succeeded, one struggled, here’s what staff consultation taught Gradi Group about tech adoption.
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