AI & Automation
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Why chefs still choose manual cooking techniques over automation
Industry experts say robots are far from replacing humans in the kitchen, as Tracey Cheung writes.
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Why empathy is hospo’s greatest advantage in the age of AI
A new global study suggests the hospitality industry might be approaching this moment from entirely the wrong angle.
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Inside GYG: What we learned from the CEOs’ open letter to shareholders
In their 2026 half-year letter to shareholders, GYG Co-CEOs Steven Marks and Hilton Brett pulled back the curtain on the business.
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AMEX awards $300k to 20 small restaurants for operational upgrades
AMEX has selected 20 independent restaurants across ANZ to receive grants totalling US$300,000.
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Loaded and The Hospitality Company join forces to boost operator profitability
Two hospitality veterans are teaming up to address a persistent challenge: turning data into dollars.
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AI voice host integrates with OpenTable to capture restaurant bookings 24/7
AI-powered voice host Sadie now integrates with OpenTable, promising to help restaurants never miss a booking.
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AI in Hospitality: What’s changing in 2025?
Artificial Intelligence (AI) is no longer a future concept for restaurants, cafés, and caterers; it is a tool being used right now across…
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OpenTable launches AI assistant to tackle 27% venue booking abandonment rate
New AI assistant aims to reduce friction in the reservation process, while helping restaurants secure more bookings.
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Combining Science and Art: The future of hospitality
Australia’s hospitality industry is embracing AI and automation to create personalised, high-touch experiences – ushering in the era of SuperHuman Hospitality.
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