Hospitality business owners across Australia and New Zealand now have access to a structured path out of the daily grind, thanks to a new program from veteran industry consultant James O’Connell.
The BLUEPRINT Programme, launching with limited places to maintain coaching quality, promises to show restaurant, cafe, and bar owners how to install the systems that transform owner-dependent operations into profitable, system-driven businesses.
O’Connell, who became Australasia’s first hospitality business coach 25 years ago, has built his reputation on a consistent claim: most hospitality operators believe 5% or 10% net operating profit is impossible – but they’re wrong.
“They just haven’t built the business correctly to be profitable,” O’Connell said. “We’ve been growing our clients’ businesses across New Zealand and Australia with our Blueprint because it works. Consistently, repeatedly, and predictably.”
Designed for three types of operators
“We’re focused on three specific groups,” O’Connell explained. “Single-site operators who are stuck in the daily grind and constant firefighting. Established leaders who want stronger systems and stronger managers. And multi-site groups who need consistency, accountability, and better margins across every venue.”
The 8-week program centres on what O’Connell calls ‘The Hospitality Business Blueprint’ – a structure he’s refined over two and a half decades of consulting work.
The hallmarks of high performance
“Here’s what a high-performing hospitality business actually looks like,” O’Connell said. “You know your numbers weekly, not yearly. Your managers lead, not babysit. Systems run the business, not your stress levels. Your team is consistent. Margin mistakes stop bleeding profit. And growth becomes controlled, not chaotic.”
He emphasised that these aren’t theoretical ideals: “This isn’t theory. It’s the proven structure behind every profitable venue The Hospitality Company has worked with in the last two decades.”
Participants will work directly with O’Connell to implement industry-leading systems and receive best-practice resources designed to double profits within 12 months.
Early enrollment incentives
The Hospitality Company is offering several bonuses for early program enrollment, including a self-audit form to identify profit leaks, a complimentary 15-minute consultation with O’Connell, access to paid content on The Business of Hospitality blog, and a previously client-only video on hospitality marketing strategies.
The program represents O’Connell’s effort to scale his consulting methodology, which he says has helped numerous venues double their profits while enabling owners to step back from day-to-day management—creating more time for personal priorities.
Read more about BLUEPRINT here or use The Hospitality Company’s Profit Calculator here.
